Refund & Return Policy

Purpose of the Policy: To address in-transit product damage.

Criteria:

What can be returned?

1. Any product damaged during delivery to the customer.
2. Any product with a broken seal or cap upon delivery.

What is not covered?

1. Cosmetic damage to cartons that does not affect the product inside.
2. Dents in the packaging that do not cause leaks.

Definitions of Damage/Shelf Life Expired:

1. A broken seal on the product.
2. A broken cap on the product.
3. Leaks due to a broken container.

Rules for Returns:

1. Report any damage products within 48 hours of receiving the order.
2. Only products meeting the above damage criteria are eligible for return.
3. Replacement or refund of products will be provided within 5 days of reporting and approval.
4. Reports not made within 48 hours of receipt will not be considered.

Process to Follow:

1. Upon receiving damaged products, report the issue within 48 hours.
2. Provide the following details:
   • Invoice number and date
   • Amount
   • Date of receipt
   • Total quantity received
   • Details of the damage
3. Include photographs of the damaged product.
4. Await approval before returning the product.
5. Submit the product to the company after receiving approval.

Submit Return Claim by sending an email at zimmerecom@gmail.com

Once refund is approved it will take 5-7 Business days so it can get processed to your source account.

Thank you for shopping with Zimmer & Co.